Refund Policy

Last updated: July 10, 2026

YBace, operated by Bo Yin, wants you to feel confident trying the service. Payments and refunds are processed securely by Paddle, our Merchant of Record and authorized reseller.

30-day money-back guarantee

You may request a refund within 30 days of your initial purchase or renewal. We may ask for enough information to locate the order and understand the issue. This guarantee does not limit any stronger rights you have under the law where you live.

How to request a refund

Open Account & Billing and use Paddle’s secure billing portal, reply to your Paddle receipt, visit paddle.net, or email hello@ybace.com. Include the email used at checkout and your transaction number if available. Never send card details by email.

Cancellations

You can cancel a subscription at any time from Account & Billing. Cancellation stops future renewals; your paid access normally continues through the end of the current billing period. Cancellation alone does not automatically refund an earlier charge, so submit a refund request if one is needed.

After a refund or payment dispute

When a refund, credit, or chargeback is approved, access connected to that payment ends and unused single-use credits are removed. If a payment dispute is later reversed, the related entitlement may be restored automatically.

Abuse and exceptions

We may decline requests involving fraud, repeated abuse of the guarantee, or unlawful activity, to the extent permitted by law. Approved refunds are returned through Paddle to the original payment method; bank processing time varies.

Contact

Questions? Email hello@ybace.com.